Term and Conditions for the sale of products made to individual order and IVD device

Document symbol: DA/45, edition 03, dated 01.10.2026

§1. General provisions

  1. These Terms and Conditions define the rules for the sale of products made to individual order, products requiring individual confirmation of sales conditions, and in vitro diagnostic medical devices offered by the Research and Development Department of the Salmonella Center “IMMUNOLAB” Ltd.
  2. These Terms and Conditions apply in particular to orders placed electronically, in writing, by telephone, via a form available on the Website, if such functionality has been made available, on the basis of a request for quotation, an individual offer of the Seller, an agreement, a public procurement order or other individual arrangements with the Seller.
  3. These Terms and Conditions apply in particular to:

a) products manufactured, prepared, completed, packed, repacked or sourced to the individual order of the Client,

b) products requiring individual pricing, confirmation of availability, lead time, transport conditions or documentation,

c) laboratory products, reagents, microbiological culture media, specialist or professional products, if they are not available for standard purchase via the automatic cart of the Online Store,

d) medical devices, including in vitro diagnostic medical devices, hereinafter referred to as “IVD”,

e) B2B sales, sales to laboratories, universities, research units, public institutions, healthcare entities, distributors, wholesalers and other Professional Clients.

  1. These Terms and Conditions do not apply to physical products available for purchase via the automatic cart of the Online Store, unless expressly indicated otherwise for a given product, in an offer or in an order confirmation. Products available online are sold under separate Online Store Terms and Conditions.
  2. These Terms and Conditions do not apply to the sale of e-books or other digital content, which are subject to separate Terms and Conditions for the Sale of E-books and Digital Content.
  3. Training and development services offered by the Seller are provided under separate Terms and Conditions for Training and Development Services.
  4. The Seller is the Research and Development Department of the Salmonella Center “IMMUNOLAB” Ltd., address: 24 Kładki Street, 80-822 Gdańsk, Poland, NIP: 586-20-11-240, KRS: 0000098932, REGON: 191818465, share capital: PLN 50,000, fully paid up, registration court: District Court Gdańsk-Północ in Gdańsk, 8th Commercial Division of the National Court Register.
  5. Contact details of the Seller: tel.: +48 58 781 44 91, general e-mail: info@immunolab.com.pl, orders e-mail: zamowienia@immunolab.com.pl, website: www.immunolab.com.pl. Contact hours: Monday–Friday, 9:00 a.m.–2:00 p.m.
  6. These Terms and Conditions constitute a standard contract within the meaning of Article 384 of the Polish Civil Code and form an integral part of agreements concluded with the Seller within the scope covered by these Terms and Conditions, unless the Parties expressly agree different terms in written form, documentary form, an individual offer, order confirmation or separate agreement.
  7. In the case of sales carried out on the basis of an individual offer, order confirmation, agreement, public procurement order, SWZ or separate arrangements, the provisions of such documents shall prevail over these Terms and Conditions to the extent that they regulate a given matter differently.
  8. These Terms and Conditions are made available free of charge on the Seller’s website in a way that enables them to be downloaded, saved and printed.
  9. In the event of any amendment to these Terms and Conditions, orders placed before the effective date of the amendments shall be governed by the Terms and Conditions in the wording applicable on the date of placing the order, unless mandatory provisions of law or individual arrangements between the Parties provide otherwise.

§2. Definitions

  1. Seller / IMMUNOLAB — the Research and Development Department of the Salmonella Center “IMMUNOLAB” Ltd.
  2. Client / Buyer — a natural person, legal person or organisational unit without legal personality who submits an enquiry, places an order or concludes an agreement with the Seller.
  3. Consumer — a natural person concluding an agreement with the Seller which is not directly related to their business or professional activity.
  4. Entrepreneur with consumer rights — a natural person concluding an agreement directly related to their business activity, where the content of that agreement indicates that it is not of a professional nature for that person.
  5. Professional Client — an entrepreneur, laboratory, medical facility, university, research unit, public institution, wholesaler, distributor or other entity purchasing products in connection with professional, occupational, business, laboratory, diagnostic, research, educational, control, production or distribution activity.
  6. Product — a movable item offered by the Seller, in particular a laboratory product, microbiological culture medium, reagent, consumable material, specialist product, professional product, product made to individual order or IVD device.
  7. Laboratory product — a product intended for laboratory, educational, research, control, technical or auxiliary applications, in accordance with the product description, documentation, label, product sheet or Instructions for Use.
  8. Specialist product — a product requiring specific storage, transport, use, supervision, safety, documentation or disposal conditions.
  9. Professional product — a product intended for professional use, in particular by Professional Clients, requiring appropriate qualifications, organisational, technical or legal conditions for its proper use.
  10. In vitro diagnostic medical device / IVD — a product that is an in vitro diagnostic medical device within the meaning of the applicable legal provisions.
  11. Product made to individual order — a product manufactured, prepared, packed, repacked, sourced, completed, adapted or supplied according to individual arrangements with the Client, or requiring individual confirmation of the lead time, price, availability, specification, documentation or delivery conditions.
  12. Product made to the Client’s specification — a non-prefabricated product manufactured, prepared, sourced, configured or completed according to the individual requirements of the Client or intended to meet the Client’s individualised needs.
  13. Product Documentation — documents or information concerning the product, appropriate for a given type of product, if applicable, in particular the product description, label, product sheet, Instructions for Use, Safety Data Sheet, Quality Certificate, Certificate of Analysis, Batch Certificate, Batch Release, Declaration of Conformity or another document appropriate for the given product.
  14. Order — a statement of the Client aimed at concluding an agreement with the Seller, submitted by e-mail, in writing, by telephone, via a form, on the basis of an offer, as part of a public procurement order or in another agreed manner.
  15. Agreement — an agreement for the sale of a product, an agreement for the supply of a product or another agreement concluded with the Seller within the scope covered by these Terms and Conditions.
  16. Price — the value of the product indicated in an offer, order confirmation, invoice, pro forma invoice, agreement or other sales document, including VAT if it should be charged under applicable regulations, unless a net price is expressly indicated.
  17. Delivery Costs — costs related to preparation, dispatch, transport, delivery, customs clearance, transport protection or other activities connected with the delivery of the product, indicated in an offer, order confirmation, invoice or individually agreed with the Client.
  18. Carrier — a courier company, logistics operator, postal operator or another entity delivering the product to the Client.
  19. Business Days — days from Monday to Friday, excluding Saturdays, Sundays and public holidays in Poland.
  20. Order lead time — the time covering the Seller’s activities necessary to accept the order, prepare, complete, possibly manufacture, pack or repack, perform quality control, release, prepare documentation and hand the shipment over to the Carrier.
  21. Delivery time — the estimated time of delivery of the shipment by the Carrier from the moment it is dispatched by the Seller.
  22. Website — the website operated by the Seller at www.immunolab.com.pl or another address indicated by the Seller.

§3. Scope of application of the Terms and Conditions and intended use of products

  1. Products covered by these Terms and Conditions may be intended for laboratory, diagnostic, research, educational, control, technical, production or auxiliary applications, in accordance with the product description, Product Documentation, label, product sheet, Instructions for Use or information provided by the Seller.
  2. Laboratory products, microbiological culture media, reagents and specialist materials are not toys, food products, cosmetics or products intended for self-diagnosis or treatment of humans or animals, unless the description of a given product expressly states otherwise.
  3. Medical devices, including in vitro diagnostic medical devices, and products marked as intended for professional use are sold exclusively to Professional Clients, unless the description of a given product expressly states otherwise.
  4. Medical devices, including in vitro diagnostic medical devices, are not sold via the automatic cart of the Online Store. An order for such a device may be placed on the basis of individual contact with the Seller, in particular electronically, by telephone or via a form available on the Website, if such functionality has been made available. Fulfilment of the order requires its acceptance by the Seller in accordance with §6.
  5. A Client placing an order for an IVD device or another product marked as a professional product declares that they purchase the product for a purpose related to professional activity and will ensure the conditions necessary for its proper receipt, storage, use and disposal.
  6. The Seller may refuse to fulfil an order if the circumstances indicate that the product would be used contrary to its intended use, by an unauthorised entity or in a manner that could violate legal provisions, safety rules, Product Documentation, conditions of use of the product or the legitimate interest of the Seller.
  7. The Seller may make fulfilment of an order for a professional product or IVD conditional upon confirmation by the Client of their professional status, company details, institution details, NIP number, authorisation of the person placing the order or other information necessary for proper fulfilment of the order.
  8. If the Client has any doubts as to the intended use, method of use, storage conditions, transport conditions, product restrictions or required documentation, the Client should contact the Seller before placing the order.

§4. Product information and Product Documentation

  1. Information about products is included in product descriptions, catalogues, offers, product sheets, Instructions for Use, Safety Data Sheets, Quality Certificates, Batch Certificates, Declarations of Conformity or other documents made available by the Seller.
  2. Products that are in vitro diagnostic medical devices are offered in accordance with the applicable regulations concerning medical devices and in vitro diagnostic medical devices.
  3. In vitro diagnostic medical devices offered by the Seller have documentation, labelling and information required for a given device in accordance with the applicable regulations, to the extent applicable to that device.
  4. Products from the Seller’s catalogue have appropriate quality documents, in particular a Batch Certificate, Batch Release, Certificate of Analysis or Quality Certificate, if applicable to the given product.
  5. Quality documents may be made available via the Seller’s Website, in particular through a certificate search engine, link, QR code, e-mail or in another manner indicated by the Seller.
  6. Safety Data Sheets, Instructions for Use or other documents may be made available in electronic form, to the extent permitted by applicable regulations and appropriate for the given type of product.
  7. The Client is obliged to read the Product Documentation before using the product and, in the case of professional products, also before further making the product available, distributing it or using it in a procedure.
  8. Product photographs, descriptions, catalogues and information materials are illustrative and informative in nature, unless expressly indicated otherwise in the offer, product description or individual arrangements.
  9. The Seller reserves the right to introduce changes to the packaging, label, graphic design, auxiliary material, method of protection or form of Product Documentation, provided that such changes do not affect the product’s compliance with the declared intended use, specification and quality requirements and are permitted under applicable regulations and the Seller’s procedures.
  10. Products with an expiry date are shipped with an expiry date appropriate for the given type of product. If the Client requires a minimum expiry date of the product at the time of delivery, the Client should indicate this before concluding the Agreement or in the content of the order.
  11. If the Client did not indicate the required minimum expiry date before concluding the Agreement, the Seller fulfils the order with a product from the currently available batch, provided that the expiry date is appropriate for the given type of product and allows the product to be used in accordance with its intended use, labelling and information provided to the Client.

§5. Submitting enquiries and placing orders

  1. The Client may submit an enquiry or place an order:

a) electronically to: zamowienia@immunolab.com.pl,

b) electronically to another address indicated by the Seller,

c) by telephone at the number indicated by the Seller,

d) in writing to the address of the Seller’s registered office,

e) via an enquiry form or order form available on the Website, if such functionality has been made available,

f) in another manner individually agreed with the Seller.

  1. The Order should include at least:

a) Client details,

b) invoice details, including NIP in the case of a company purchase,

c) contact person details,

d) delivery address,

e) product name, catalogue number or other product identifier, if applicable,

f) ordered quantity, volume, variant or package,

g) preferred payment method, if applicable,

h) information on the required lead time, if the Client has such a requirement,

i) information on the required minimum expiry date, if the Client has such a requirement,

j) other information necessary to fulfil the order.

  1. In the case of orders placed on behalf of a legal person, organisational unit, institution or another entity, the order should be placed by a person authorised to act on behalf of the Client. The Seller may request confirmation of such authorisation.
  2. In the case of orders for IVD devices or professional products, the Seller may require additional information, declarations or confirmations, in particular concerning the status of the Professional Client, purpose of purchase, storage conditions, method of use of the product, country of delivery or further making the product available.
  3. In the case of orders for antisera for slide agglutination of Salmonella bacteria without indication of the volume, catalogue number or product variant, the Seller may contact the Client in order to clarify the order before accepting it for fulfilment.
  4. The Client is responsible for the correctness, completeness and validity of the data provided in the order. The Client should verify the correctness of the data, selected product, variant, volume, quantity, delivery address and invoice details before placing the order. In the case of an order form on the Website, the Client has the option to check and correct the entered data before submitting it.
  5. Submission of an enquiry does not oblige the Seller to submit an offer or fulfil the order.
  6. Placing an order by the Client constitutes an offer to conclude an Agreement, unless otherwise indicated in the offer, order confirmation or individual arrangements.
  7. If the Seller makes available on the Website an enquiry form or order form, the Seller provides electronically a free-of-charge service consisting in enabling the Client to send an enquiry or place an Order via that form.
  8. To use the form, the Client needs a device with Internet access, an up-to-date web browser and an active e-mail address, if providing one is required in the form. The Client is obliged to use the form in accordance with the law and these Terms and Conditions and not to provide unlawful content.
  9. The agreement for the provision of an electronic service consisting in the use of the form is concluded when the Client starts using the form and is terminated when the form is successfully submitted or when the Client stops using the form before submitting it. The Client may stop using the form at any time before submitting it.
  10. Complaints concerning the operation of the form may be submitted electronically to the Seller’s e-mail address. The Seller responds to a complaint concerning the electronically provided service within 14 days of receiving it.
  11. If the form enables a Consumer to place an Order which, if accepted by the Seller, entails an obligation to pay, the Seller provides the Consumer, directly before placing the Order, in a clear and visible manner, with information required by applicable law, in particular concerning the main features of the product, the total price including taxes and additional costs and, if applicable, the duration of the Agreement and the minimum period of the Consumer’s obligations.
  12. In the case referred to in section 13, the button or other function used to place the Order is labelled in an easily legible manner with the words “Order with obligation to pay” or another equivalent and unambiguous wording indicating that placing the Order entails an obligation to pay. The absence of payment made directly on the Website does not exclude the application of this provision if acceptance of the Order by the Seller gives rise to an obligation to pay on the part of the Client.
  13. On the Website used for placing Orders, clear and legible information on delivery restrictions and accepted payment methods is indicated no later than at the beginning of the Order placement process.
  14. Placing an Order via the form constitutes an offer to conclude an Agreement and does not mean its automatic acceptance by the Seller. The Agreement is concluded in accordance with the rules set out in §6.

§6. Offer, order confirmation and conclusion of the Agreement

  1. The Seller may prepare an individual offer for the Client, in particular where the product requires individual pricing, confirmation of availability, lead time, documentation, transport conditions, payment terms or verification of the possibility of sale.
  2. The offer may specify in particular:

a) product name and description,

b) quantity, volume, variant or package,

c) net or gross price,

d) VAT, if applicable,

e) Delivery Costs,

f) estimated lead time,

g) payment terms,

h) minimum expiry date, if agreed,

i) required documents or declarations,

j) additional conditions for order fulfilment.

  1. The Agreement is concluded when the Seller confirms acceptance of the order for fulfilment, unless the offer, order confirmation, separate agreement, public procurement order or other arrangements between the Parties provide otherwise.
  2. Confirmation of acceptance of the order for fulfilment may take place in particular by an individual e-mail message, order confirmation, pro forma invoice, invoice, signing of an agreement or another communication from the Seller indicating that the order has been accepted for fulfilment. Automatic confirmation of receipt of an Order placed via a form on the Website constitutes only confirmation that the Order has been received by the Seller and does not mean acceptance of the Order for fulfilment or conclusion of the Agreement, unless the content of the communication expressly states otherwise. In the case of an Agreement concluded at a distance with a Consumer, the Seller provides the Consumer with confirmation of conclusion of the Agreement and information required by law on a durable medium, in particular to the e-mail address indicated by the Consumer.
  3. The Seller may accept an order with reservations, in particular concerning availability, lead time, price, Delivery Costs, minimum order quantity, payment terms, documentation or transport conditions. In such case, the Agreement is concluded after the Client accepts the reservations.
  4. The Seller may refuse to accept an order for fulfilment, in particular where:

a) the product is unavailable,

b) fulfilment requires conditions that the Seller cannot ensure,

c) the Client has not provided data necessary to fulfil the order,

d) the Client has not confirmed professional status or other required information,

e) the Client has payment arrears towards the Seller,

f) fulfilment of the order could violate legal provisions, quality requirements, safety rules, Product Documentation or the legitimate interest of the Seller.

  1. The Client may request the Seller to amend or cancel an order. The possibility of amending or cancelling an order depends on the stage of its fulfilment and requires confirmation by the Seller. In the case of products prepared, packed or repacked, sourced or manufactured to individual order, the Seller may refuse to cancel the order or charge the Client with costs incurred up to the moment of cancellation, provided that this is compliant with applicable law. The above does not limit the right of the Consumer or Entrepreneur with consumer rights to withdraw from the Agreement under the rules set out in §12.

§7. Prices, payments and invoices

  1. Product prices are given in Polish zlotys, unless the Parties agree otherwise.
  2. In the case of B2B sales, individual offers, tenders, public procurement orders or orders placed outside the Online Store, prices may be given as net prices increased by the applicable VAT. In the case of a Consumer, the total price or remuneration to be paid, including taxes and other costs, if applicable, is provided in a clear and understandable manner before placing the Order, and in the order form — also directly before submitting it.
  3. The price indicated in the Seller’s individual offer, order confirmation, pro forma invoice, invoice, agreement or other document agreed by the Parties is binding on the Parties.
  4. Delivery costs, special transport costs, transport packaging costs, customs clearance, taxes, duties, import fees, administrative fees or other costs related to delivery shall be borne by the Client, unless the Parties agree otherwise. In the case of a Consumer, information on additional costs is provided before placing the Order to the extent required by applicable law. The Consumer shall not bear charges and costs of which they were not properly informed if such effect follows from legal provisions.
  5. Available payment methods result from the offer, pro forma invoice, invoice, order confirmation, agreement or separate arrangements with the Client.
  6. The Seller may make available in particular the following payment methods:

a) bank transfer on the basis of a pro forma invoice,

b) bank transfer on the basis of an invoice,

c) online payment, if made available,

d) other payment methods agreed individually.

  1. The date of payment is the date on which the funds are credited to the Seller’s bank account or the date on which the Seller receives payment confirmation from the payment operator, if applicable.
  2. The Seller may make the commencement of order fulfilment conditional upon prior payment, in particular in the case of new Clients, products made to order, high-value orders, specialist or professional orders, previous payment arrears of the Client or foreign deliveries.
  3. Orders with a value exceeding PLN 50,000 net placed by Professional Clients may be fulfilled only after payment of the pro forma invoice, unless the Parties agree otherwise. This provision does not affect statutory deadlines for the release of goods applicable to Consumers and Entrepreneurs with consumer rights.
  4. If the Client is in arrears with payment to the Seller, the Seller may refuse to accept subsequent orders, suspend the fulfilment of orders already accepted until the arrears are settled, or make their fulfilment conditional upon settlement of the arrears, provided that this is compliant with applicable law and the nature of the given order.
  5. In the event of delay in payment, the Seller may charge interest in accordance with applicable law, including statutory interest for delay in commercial transactions in the case of commercial transactions, or statutory interest for delay in other cases.
  6. Failure to make payment within the deadline indicated by the Seller may result in cancellation of the order or refusal to accept the order for fulfilment, if the Client has previously been informed of such consequence.
  7. In the case of the sale of physical products with a deferred payment term, the Seller reserves ownership of the product until full payment of the price, unless mandatory provisions of law or separate arrangements between the Parties provide otherwise.
  8. The Seller documents the sale with an invoice in accordance with applicable law, these Terms and Conditions and arrangements with the Client.
  9. The Client is obliged to provide data necessary to issue an invoice. In the case of a company invoice, the Client is obliged to provide the NIP number no later than at the time of placing the order.
  10. The invoice may be delivered in electronic form to the Client’s e-mail address if the regulations permit such method or if it is a method agreed with the Client.
  11. The Seller issues the invoice within the time limit resulting from applicable law, taking into account the nature of the transaction, payment method and arrangements with the Client.
  12. If, under applicable regulations, an invoice should be issued, sent, made available or received via the National e-Invoicing System or another statutory system, the Seller applies the rules resulting from those regulations.
  13. If it is necessary to correct an invoice, the Seller issues a correcting invoice in accordance with applicable law, including the rules concerning the National e-Invoicing System, if applicable.